Endorphyn Web provides custom digital services — website design and builds, digital marketing consultation, and ongoing management. These services involve significant labour, time, creative effort, and proprietary intellectual work that begins the moment a project is accepted and a deposit is received.
Unlike physical goods, completed digital work cannot be "returned." Because we commit dedicated resources to each project from day one — including custom design, code development, copywriting, research, and tool setup — all payments made to Endorphyn Web are non-refundable as a general rule.
This policy is consistent with widely accepted industry practice for bespoke digital services and is enforceable under Indian contract law (Indian Contract Act, 1872, Section 73 and 74), as well as under the laws of jurisdictions where our clients are located, where digital services are explicitly carved out from standard consumer return rights (EU Consumer Rights Directive 2011/83/EU Article 16(m); UK Consumer Contracts Regulations 2013 Regulation 28(1)(b); and US FTC guidance on digital services).
The upfront deposit is strictly non-refundable under all circumstances once we have confirmed receipt and commenced project work. The deposit compensates us for:
Work is deemed to have "commenced" at the earlier of: (a) our written acknowledgement of your project brief, or (b) 24 hours after deposit payment is confirmed — whichever comes first.
The final 50% is due upon our delivery of the completed website for your review. Once the final payment is received and files are transferred, the transaction is complete and no refund is available.
A full refund of all amounts paid (deposit + any additional amounts) is available only if all three of the following conditions are met simultaneously:
A refund request under this clause must be submitted within 14 days of the triggering event. Refunds under this clause are limited to the total amount paid; no consequential, incidental, or indirect damages are covered.
Care Plan fees are billed monthly in advance. The monthly fee for the current billing period is non-refundable once charged — we commit dedicated support and monitoring resources for that entire period. Cancellation takes effect at the end of the current billing cycle with 30 days' written notice to studio@endorphynweb.com. No prorated refunds are issued for unused days in a paid billing period.
Consultation fees are fully non-refundable once a session has been delivered. This applies regardless of whether the client implements the advice given or finds the recommendations unsuitable for their specific situation after the fact. The service delivered is expert time and analysis — not a guaranteed business outcome.
If a client submits a written cancellation request by email to shivansh@endorphynweb.com at least 48 hours before the confirmed session start time, we will, at our sole discretion, offer one free reschedule (not a refund). No reschedule is offered for no-shows or cancellations with less than 48 hours' notice.
If we cancel or are unable to attend a confirmed session, we will offer either (a) a full refund, or (b) a free reschedule — at the client's choice.
Once website source files, design assets, or any digital deliverables have been transferred or made accessible to the client (including via a staging link), those deliverables are considered accepted and delivered. No refund is available after this point.
Endorphyn Web takes fraudulent chargebacks and payment disputes extremely seriously. If a client initiates a chargeback or payment dispute with their bank or payment provider without first raising the matter with us in good faith, we reserve the right to:
We encourage all clients to contact shivansh@endorphynweb.com before initiating any formal dispute — in our experience, direct communication resolves every legitimate concern faster and with less friction than formal dispute processes.
This Refund Policy is governed by the laws of India. Any dispute arising from this policy shall first be attempted to resolve by good-faith mutual negotiation. If unresolved within 30 days, the matter shall proceed to binding arbitration in Gurugram, Haryana, India, under the Arbitration and Conciliation Act, 1996. Nothing in this clause prevents either party from seeking injunctive or emergency relief from a competent court.
To raise a concern or submit a request under this policy, email shivansh@endorphynweb.com with subject line "Refund / Dispute Request" and your original invoice number. We respond to all legitimate requests within 3 business days.