Endorphyn™ Web provides custom digital services. Unlike physical goods, completed digital work cannot be "returned." We commit dedicated resources (design, development, research, strategy) from the moment a project is accepted. All payments made to Endorphyn™ Web are non-refundable as a general rule.
The full payment is strictly non-refundable once we have confirmed receipt and commenced project work. Work is deemed to have commenced at the earlier of: (a) our written acknowledgement of your project brief, or (b) 24 hours after payment is confirmed.
The 70% deposit is strictly non-refundable once work has commenced. The 30% final payment is due upon approval of the completed deliverable, before file transfer. Once the final payment is received and files are transferred, the transaction is complete.
A full refund of all amounts paid is available only if all three of the following are met:
Refund requests under this clause must be submitted within 14 days of the triggering event.
The Exploration Call fee ($99.99) and the Consultation Call fee ($249) are each non-refundable once the session is confirmed. If you go ahead with any website package within 7 days of your session, the full fee you paid is credited toward your invoice. Past 7 days, it is no longer credited. If you cancel at least 48 hours before the confirmed session time, we will offer one free reschedule. No reschedule for no-shows or cancellations with less than 48 hours' notice. If we cancel, we offer a full refund or free reschedule at your choice.
Monthly Care Plan fees are billed in advance. The current billing period is non-refundable once charged. Cancellation takes effect at the end of the current billing cycle with 30 days' written notice. No prorated refunds for unused days.
Consultation fees (Exploration Call and Consultation Call) are fully non-refundable once a session has been delivered, subject to the 7-day credit described in Section 3. If cancelled with at least 48 hours' notice, we will offer one free reschedule at our discretion.
The $519 Digital Audit fee is non-refundable once we have confirmed receipt of your signed agreement and payment. Audit work begins immediately upon payment confirmation, and the audit report is a one-time written analysis prepared specifically against your business and digital presence at the time of review; it cannot be "returned" once delivered. If you cancel before payment is confirmed, no fee is owed. We do not offer credit toward other services in lieu of a refund for the Audit. See our Terms of Service for the full Audit disclaimer.
If a client initiates a chargeback without first raising the matter with us in good faith, we reserve the right to: suspend all ongoing services immediately; reclaim access to and take down any website we delivered that has not been fully paid for; and pursue recovery through legal channels. We encourage direct contact first: in our experience, direct communication resolves every legitimate concern faster than formal dispute processes. Email get@endorphynweb.com before initiating any dispute.
This policy is governed by the laws of India. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.
Email get@endorphynweb.com with subject line "Refund / Dispute Request" and your invoice number. We respond to all legitimate requests within 3 business days.